Return & Refund Policy – Oak Furniture
Location: Kahawa Sukari, along Thika Road
Customer Support: 0717 808 080
At Oak Furniture, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a simple and transparent return and refund process.
Returns
- Returns are accepted within 7 days of purchase.
- Returned items must be in their original condition, unused, and with all original packaging and receipts.
- Returns can only be made at our store location in Kahawa Sukari along Thika Road.
Refunds
- Once your return is received and inspected, we will process your refund.
- Refunds are typically issued through the original method of payment within a few business days.
- In some cases, store credit or exchange may be offered as an alternative.
Non-Returnable Items
- Customized or special-order furniture items cannot be returned unless defective or damaged upon delivery.
Customer Support
If you have any questions or concerns about your order, please contact our support team at:
📞 0717 808 080